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Covid 19 FAQ'S

What is classed as a face covering?

A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.

Do children need to wear a face covering on board?

Children under 11 years of age will not be required to do so. Children aged over 11 years old will be asked to wear a face covering.

However, some leeway will be required for children who may find this distressing or difficult and may therefore naturally fall into an exception of not wearing a face covering.

Are there any exceptions for wearing a face covering?

Yes, exceptions will apply to any customers who have a disability or medical condition that prevents them from wearing a face covering.

We ask that the person who makes the booking informs us prior to travelling if there will be any passengers travelling without a face covering. The driver will then be informed of any customers boarding without a face covering due to their medical condition or disability.

Does my child need to wear a face covering on Home to School Transport ?

We are asking that all passengers wear a face covering on Home to School Transport. This is for the protection of both the passengers and our staff.

We have a duty of care to our passengers and our staff to ensure we are doing everything possible to minimise any potential risks.

We would like to thank you for your co-operation.

Am I able to remove my face covering to eat and drink during the journey?

No, At this time we are requesting that eating or drinking is not to take place on our coaches and that face coverings remain in place for the duration of the journey.

Can I still use my mobile phone whilst on board the coach?

Yes, you can still use your mobile phone on board but please use messaging apps rather than voice or video calling to avoid removing your face covering.

Will hand sanitiser be available onboard the coach?

Yes, there will be hand sanitiser onboard every coach.

Will there be enhanced cleaning taking place on the coaches?

Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation. 

During the day, the driver will keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.

Will the toilets be available for use on board the coach?

Toilets can be used in an emergency, However comfort stops will be provided where necessary.

If you have any questions or concerns not detailed above please do not hesitate to contact us.

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