Covid 19 FAQ'S

Is it compulsory to wear a face covering on board the coach?

Yes. The government has also issued guidance that customers cannot travel if they do not have and wear a face covering.

What is classed as a face covering?

A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.

Do children need to wear a face covering on board?

Children under 11 years of age will not be required to do so. Children aged over 11 years old will be asked to wear a face covering.

However, some leeway will be required for children who may find this distressing or difficult and may therefore naturally fall into an exception of not wearing a face covering.

Are there any exceptions for wearing a face covering?

Yes, exceptions will apply to any customers who have a disability or medical condition that prevents them from wearing a face covering. We ask that the person who makes the booking to let us know prior to travelling if there will be any passengers travelling without a face covering. The driver will then be informed of any customers boarding without a face covering due to their medical condition or disability.

Does my child need to wear a face covering on School Transport ?

Under the latest Guidance it is mandatory that all passengers wear a face covering on Home to School Transport. This is for the protection of both the passengers and staff.

Am I able to remove my face covering to eat and drink during the journey?

No, At this time we are requesting that eating or drinking is not to take place on our coaches and that face coverings must remain in place for the duration of the journey.

If I don’t have a face covering, will I be refused to travel on board the coach?

Yes, due to our current risk assessment it is compulsory to wear a face covering on board our vehicles unless you are under the age of 11 or you have a medical condition or disability that prevents you from wearing one.

If I get refused entry onto the coach for not having a face covering, will I be entitled to a refund?

No, you would not be entitled to a refund in these circumstances. The Government advice in England has been made clear on wearing a face covering on public transport and this is also made clear throughout the booking process.

Terms & conditions relating to this point:

You may be refused entry on-board the vehicle if you do not have an appropriate face covering, or You may be asked to leave the Coach if you persistently fail to comply with these rules. Please note you shall not be entitled to a refund if you do not have and/or fail to wear the face-covering as directed.

Can I still use my mobile phone whilst on board the coach?

Yes, you can still use your mobile phone on board but please use messaging apps rather than voice or video calling to avoid removing your face covering.

Will hand sanitiser be available onboard the coach?

Yes, there will be hand sanitiser onboard every coach.

Will the driver be issued with PPE?

  • All drivers will be issued with masks, gloves, antiviral wipes and hand sanitiser.

  • It is mandatory to wear the masks and gloves whilst loading luggage.

  • It is not mandatory for the driver to wear the gloves whilst driving.

Will there be enhanced cleaning taking place on the coaches?

Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation. 

During the day, the driver will keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.

Will the toilets be available for use on board the coach?

Toilets can be used in an emergency, However comfort stops will be provided where necessary.

How will social distancing take place on board the coach?

The vehicle capacity may be reduced by up to 60% with the following conditions in place:

  • The wearing of face coverings is mandatory for all passengers and strongly recommended for all drivers.

  • Seats not available will be clearly marked and signage will be displayed throughout each vehicle.

  • Fogging will take place to ensure vehicle cleanliness

  • Hand sanitiser will be available onboard our vehicles

If you have any questions or concerns not detailed above please do not hesitate to contact us.